Introduction
24/7 Managed IT Support
Few things cost more than downtime. According to Forbes, the average cost can reach $9,000 per minute, with some industries losing millions per hour. Mazik’s 24/7 Managed IT Support prevents those losses with proactive monitoring, predictive maintenance, and continuous care — ensuring your technology works as hard as your business does.
Core Offering
~ 24/7 Helpdesk & Remote Support — Instant response via chat, phone, or email.
~ Proactive Monitoring & Maintenance — Real-time health checks for networks, servers, and endpoints.
~ Incident & Problem Management — Root cause analysis, resolution and prevention strategies.
~ Patch & Update Management — Secure, automated updates.
~ End-User Device Management — Complete device lifecycle support.
Use Cases
~ Server & Network Management — Maximized performance, uptime, and resource efficiency.
~ Cloud Platform Management — Azure, AWS, and GCP optimization and cost control.
~ Microsoft 365 & Workspace Support — Reliable email, collaboration, and security integration.
~ Unified Communications Support — VoIP and conferencing systems are always available.
Security & Continuity
~ 24/7 Threat Monitoring — Continuous scanning, alerting, and mitigation.
~ Endpoint Protection — Enterprise-grade antivirus and EDR coverage.
~ Backup & Disaster Recovery — Rapid recovery and redundancy built for zero data loss.
Forbes insight: “76% of organizations experience downtime annually — those with proactive monitoring recover fastest and lose least."
Strategic IT Services:
~ Virtual CIO (vCIO) — IT strategy aligned with your goals.
~ Capacity Planning & Scalability — Futureproofing your infrastructure.
~ Technology Road mapping — Continuous improvement through data driven
insight.
Business Value:
~ Minimized downtime, maximized uptime.
~ Predictable monthly costs and flexible SLAs.
~ Stronger cybersecurity posture.
~ Guaranteed business continuity and customer trust.